Southwest Naturals CBD - Terms of Service Agreement

Last Updated: 07/24/2025

1. Acceptance of Terms

Welcome to Southwest Naturals CBD (hereinafter referred to as "we," "us," or "our"). By accessing or using our website, products, and services (collectively, the "Services"), you agree to comply with and be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, please refrain from using our Services.

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2. Age Restrictions

Our Services are intended for individuals who are at least 21 years of age or the legal age in your jurisdiction to use hemp-derived CBD products. By using our Services, you confirm that you meet these age requirements.

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3. Privacy Policy 

Privacy Policy
Effective Date: [07/24/2025]

Southwest Natural's CBD ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, www.southwestnaturalscbd.com (“Website”) and in-store interactions. This Privacy Policy outlines how we collect, use, and protect your personal information.

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3a. Information We Collect

We may collect the following personal information when you use our website or purchase products:

• First and last name

• Email address

• Phone number

• Shipping and billing address

This information is collected when you fill out forms, place an order, or otherwise interact with us.

3b. How We Collect Your Information

We collect personal information via:

• Website forms and checkout pages

• Wix analytics and form submissions

• In-store transactions and communications

3c. How We Use Your Information

We use the information you provide for the following purposes:

• To process and ship your orders

• To communicate with you via email or phone (e.g., order updates, promotions)

• To provide better customer service

• To maintain records of transactions

3d. Data Sharing and Third Parties

We do not share, sell, rent, or trade your personal information with third parties. All data collected is used exclusively by Southwest Natural's CBD for business purposes described above.

3e. Cookies and Tracking Tools

We do not directly use cookies or other third-party tracking tools on our website.

3f. Children's Privacy

Our products and services are intended for adults 21 years or older. We do not knowingly collect or solicit personal information from children under 13. If we learn we have collected personal data from a child under 13, we will delete that information promptly.

3g. Data Security

We take reasonable precautions to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure.

3h. Your Privacy Rights

Depending on your location, you may have the right to access, update, or delete your personal information. To exercise these rights, please contact us using the information below.

3i. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Southwest Natural's CBD
506 B Burro Ave, Cloudcroft, NM
Email: newmexicocbd@gmail.com
Phone: 575-682-6022

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4. Product Information

a. Disclaimer: The information provided on our website and through our Services is for informational purposes only. It does not constitute medical advice, and you should consult with a healthcare professional before using our products, especially if you have any pre-existing medical conditions or are taking medication.

b. Hemp-Derived CBD: Our products contain hemp-derived CBD and may contain other natural ingredients. The concentration of CBD and other ingredients may vary among products. Please refer to product labels and descriptions for specific information.

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5. Orders and Payments

a. Orders: By placing an order through our website, you agree to pay the specified purchase price, including any applicable taxes and shipping fees.

b. Payment Methods: We accept various payment methods, as specified on our website. Payment processing is handled by third-party payment processors, and your payment information is subject to their terms and policies.

c. Shipping: We will make reasonable efforts to process and ship your order promptly. However, we are not responsible for delays or errors by third-party shipping carriers.

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6. Returns and Refunds

If for any reason you want to return any goods purchased from our online or instore selection, you may do so for a full refund as long as the seal protecting the item(s) are NOT broken. Once the seal is broken, we may not be able to give you the refund. If you have other questions regarding this, just send us a message or call the store 575-682-6022.

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7. Intellectual Property

a. Ownership: All content and materials on our website, including text, graphics, logos, images, and software, are our property or the property of our licensors and distributors and are protected by copyright, trademark, and other intellectual property laws.

b. Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use our Services for personal, non-commercial purposes.

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8. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws or regulations.

• Using our Services for any illegal or unauthorized purpose.

• Interfering with or disrupting our Services or servers.

• Attempting to gain unauthorized access to our Services or accounts.

• Engaging in any fraudulent or deceptive activity.

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9. Disclaimer of Warranties

a. No Warranty: Our Services are provided on an "as-is" and "as available" basis. We make no warranties or representations regarding the accuracy, completeness, or availability of our Services.

b. Use at Your Own Risk: Your use of our Services is at your own risk. We are not liable for any harm or damages resulting from your use of our Services, including but not limited to product use.

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10. Limitation of Liability

To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our Services.

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11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New Mexico and by Federal Law. Any disputes arising from or related to these Terms, or your use of our Services shall be subject to the exclusive jurisdiction of the courts in your jurisdiction.

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12. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for updates.

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13. Contact Information

If you have any questions or concerns about these Terms or our Services, please contact us at newmexicocbd@gmail.com, or call our store @ 575-682-6022, and if we I don't pick up just leave a message.

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Thank you for using Southwest Naturals CBD!